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Metapack is the leading provider of eCommerce delivery management technology to enterprise retailers and brands. Our platform integrates over 400 carriers and 4,900 delivery services, ensuring that retailers and brands can offer delivery options and convenience for their customers.
For each and every order, Metapack is able to identify the most appropriate delivery service for that particular customer, providing a seamless and personalised experience, whilst removing manual and time-consuming processes in the warehouse.
Metapack’s delivery management platform enables retailers and brands worldwide to strengthen their delivery proposition, generate customer loyalty and website conversion, and above all, ensure that every customer has the best delivery experience.
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When John Lewis wanted to pioneer its first click and collect service, it did it through Metapack. As well as enabling click and collect, they wanted to improve cross-channel shopping experiences, streamline delivery of large products to customer addresses, and provide detailed tracking information. The products and services they used were Metapack manager, intelligent allocation, automation, and data analysis.
Using Metapack, John Lewis have seen a reduction in delivery failures, brought down operating costs, broadened their delivery and collection options for the customer, and the substantial growth they have seen in click and collect means it now represents 40% of online delivery activity. John Lewis have also been able to integrate their delivery fleet into the Metapack system.