Forter - The Hive Network

Recommended by our members. Customers include:

Forter is the leader in e-commerce fraud and policy abuse prevention, processing over $250B in online commerce transactions and helping merchants including ASOS, Nordstrom, Sephora, and Hugo Boss to increase their revenue while protecting over 1 billion consumers globally. Forter protects against all forms of fraud and abuse throughout the customer journey, including credit card fraud, chargebacks, returns abuse and account takeover, and improves conversion rates that have been impacted by PSD2 by helping merchants secure all available exemptions and exclusions.

The solution covers:

Fraud
Security
Payments Gateway
Customer Journey, Cross-Channel
Returns
Other CX Solutions
Analytics/BI
Omnichannel Solutions

Would you like to learn more – from one of our members, The Retail Hive team, or the solution provider themselves?

Spotlight on:

To make online shopping a viable part of their business strategy, Manolo Blahnik needed to ensure a high quality customer experience — basically, access to the products they want, when they want them, without any holdups at checkout. After evaluating a number of options, the company determined that it required an automated approach to fraud management that could be trusted to deliver real-time, accurate decisions that reduced friction for legitimate customers while stopping fraudsters.

Since partnering with Forter:
- Approval rates for online transactions have increased by more than 10%, to 99%
- Reduced friction has meant happier customers and more revenue
- Manolo Blahnik’s e-commerce team has also been able to focus less on fraud and more on how to support the business and expand into new online markets

Resources from Forter:

Return to Sender - How to Reduce the Hidden Costs of Returns Abuse

Guide

Risk vs Revenue - A Conversation with TAG Heuer

Interview

Beyond eCommerce Fraud: How Retailers Can Prevent Customer Policy Abuse

Report