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We are pioneers in designing, developing and integrating customer fulfilment technology. From checkout to consumer & return to resolution Doddle helps retailers deliver best in class customer experiences.
Spotlight on: Doddle's Returns Portal
One in five online purchases today creates a return. And returns are forecast to increase to a quarter of all online purchases by 2022. Doddle’s Returns Solution is designed to reduce costs, improve revenue and improve customer experience. It can be up and running in a week, fully tailored to your brand’s look and feel and is absolutely free.
It is just 5 simple steps:
Step 1: The customer clicks through to the Doddle Returns portal as if they’re still on your site.
Step 2: The customer selects the items they want to return, and the reason.
Step 3: The customer will receive a QR code via email, which they can scan at the point of return, or can easily print a label for themselves.
Step 4: Customers can select the most convenient returns location, with over 32,000 US locations to choose from.
Step 5: Doddle keeps your customer informed all the way, reducing impact on your customer service.