Contentsquare is the leading behavioural analytics SaaS provider that helps companies such as Clarks, IKEA and Sainsburys turn digital behaviours into intelligent recommendations that all of your teams can use to drive higher user conversion, user engagement and support rapid growth.
The solution covers:
Creative/Design/Optimisation
Customer Data / Single View
Customer Journey, Cross-Channel
Merchandising
Other CX Solutions
Analytics / BI
eCommerce Platform
Site Speed, Performance and Monitoring
Spotlight on:
Last year, the company had a record-breaking Black Friday and raked in nearly $1.3 million in online sales.
This is how Contentsquare helped Hobbycraft create a successful 2019 Black Friday digital strategy and how they're planning to follow up on last year's success in 2020:
- Make confident decisions on the fly: Contentsquare gave Hobbycraft real-time access to customer behavior data and key metrics so they could make confident, data-driven decisions.
- Reassure senior stakeholders with visual data: Leveraging data from Contentsquare's live zoning tool, Hobbycraft could back up the team's decisions with indisputable data.
- Take the business on a journey: While 2019 proved to be a record-breaking year for the company, they are committed to making 2020 a success, too. Contentsquare gave Hobbycraft valuable insights into what worked well last year and opportunities for this year's holiday season.
Results:
Hobbycraft is a UK-based arts and crafts retailer - think the A.C. Moore or Michael's of across the pond. With over 95 retail stores and a strong online presence, Hobbycraft has made itself a destination for all things arts, crafts, making, and baking.
"You need to focus on every decision you make. You have to ask, 'Will this help the customer to click and progress to the next step?' If what you’re doing doesn’t answer yes to that question, then don’t do it."
- Hobbycraft