
Capita is a modern outsourcer, helping clients run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We operate in the UK, Ireland, Germany, Switzerland, Poland, India and South Africa across two divisions: Capita Public Service and Capita Experience.
Capita Experience is a division of Capita that focuses on delivering market-leading customer service outsourcing. We enhance business goals by optimising the customer lifecycle from end-to-end. Combining local knowledge with a global perspective, we help businesses compete, transform, and thrive.
Services include:
Customer Data, Single View
Omnichannel Solutions
Customer Journey, Cross-Channel
Personalised Recommendations
Post-Purchase Comms Solutions
Other CX Solutions