Emplifi is the leading social media management platform, empowering retail and eCommerce brands like H&M, Nike, and McDonald’s to create seamless, personalised shopping experiences. By consolidating marketing, commerce, and care, Emplifi helps brands boost conversions, drive loyalty, and deliver real-time, data-driven engagement across every customer touchpoint.

With features like UGC integration and AI-powered insights, the platform enables brands to meet today’s social-first, digital-always consumers on their terms—empathetically, authentically, and at their speed. In a world where shoppers expect convenience and connection, Emplifi equips retailers with the tools to adapt and excel in an ever-evolving landscape.

This solution covers:

Social Media Tools and Aggregators
Customer Service/Helpdesk Solutions
Live Chat/Chatbots
Content Creation
Creative/Design/Optimisation
Customer Data, Single View
Omnichannel Solutions
Customer Journey, Cross-Channel
Other CX Solutions
Analytics/BI
Cross-Channel, Data Aggregator
eCommerce Platform
Content Delivery Platform

Would you like to learn more – from The Retail Hive team, or the Solution Provider?

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